FAQ

JEWELRY

What is hypoallergic jewelry?

Hypoallergenic is nickel, lead, and chromium-free, making it perfect for people with sensitive skin. If you have an allergic reaction to jewelry it is probably due to those materials. Our jewelry doesn't incorporate those materials so you are less likely to have an allergic reaction or have green skin from our jewelry.

Everyone's skin type is different, so please check the material of each jewelry piece in the description before purchasing.

What is water-resistant jewelry?

Water-resistant jewelry allows you to wear your jewelry without taking it off during the day. You can shower, work out, and wash your hand in our stainless steel jewelry, without it tarnishing. Even though these items are water-resistant, we recommend not excessively wearing your jewelry in water.

Jewelry Care Guide By Materials

A good quality piece of jewelry can be long-lasting with the proper care. If you want to get the most out of your Pink Clarity pieces, it's essential to take care of your jewelry correctly. Here are some tips to keep your jewelry looking its best based on the material.

18k Plated Stainless Steel (Gold) / Stainless Steel (Silver)

Our stainless steel jewelry is made from high-grade surgical steel that is covered with a protective coating. Stainless steel is an excellent option if you are looking for tarnish-resistant, long-lasting, and low-maintenance jewelry. The material is durable and water-resistant, allowing you to live freely in your jewelry. In addition, stainless steel is hypoallergenic (lead and nickel free) making it perfect for people with sensitive skin.

HOW TO CARE FOR STAINLESS STEEL JEWELRY:

Clean jewelry with soft soap and warm water. 

Dry jewelry thoroughly after wearing it in water, and clean it with a polishing cloth. 

Avoid using abrasive products and chemicals.

Apply perfumes and lotions before wearing your jewelry; avoid using products directly on the jewelry. 

Store your jewelry in a dry area and avoid storing it in humid or moist areas. 

925 Sterling Silver

Sterling silver is a metal created by combining 92.5% pure silver. What is great about this option is that it's hypoallergenic and nickel free, making it perfect for people with sensitive skin. This jewelry is high quality but must still be treated with care.  

HOW TO CARE FOR 925 STERLING SILVER JEWELRY:

Apply perfumes and lotions before wearing your jewelry; avoid using products directly on the jewelry. 

Avoid excessive showering and swimming with jewelry as it will affect the jewelry over time.

Avoid extreme heat or humidity, including direct hot water and sunlight, the better for your jewelry. 

Store your jewelry in a dry area and avoid storing it in humid or moist areas. 

18k Plated Brass

Our 18k gold plated brass jewelry is made of multiple layers of high-quality 18k gold plated over brass. What is great about this option is that it's hypoallergenic, has more gold layers than regular gold-plated jewelry, and looks just like solid gold. This jewelry is high quality but must still be treated with care.  

HOW TO CARE FOR 18K GOLD PLATED BRASS JEWELRY:

Apply perfumes and lotions before wearing your jewelry; avoid using products directly on the jewelry. 

Avoid excessive showering and swimming with jewelry as it will affect the jewelry over time.

Avoid extreme heat or humidity, including direct hot water and sunlight, the better for your jewelry. 

Store your jewelry in a dry area and avoid storing it in humid or moist areas. 

Shipping

When will my order be shipped?

All orders will be shipped with USPS from the United States and will be dispatched within 3-5 business days.

How do I track my order?

You will receive an email including your tracking information. The email will be issued once your items are packed and ready to be shipped out. If you didn't receive your shipping confirmation email, contact us at info@pinkclarity.com

Returns & Exchanges

What is your return policy?

Items must be returned within 7-days of delivery, and unworn in their original packing. Pink Clarity reserves the right to refuse any returns or exchanges that are sent back in poor condition. Please note that Pink Clarity does not reimburse customers for the shipping cost associated with returns and exchanges. Lastly, we do not accept returns on sale or discounted items as they are ineligible for returns.

What is your exchange policy?

Items must be exchanged within 7-days of delivery, and unworn in their original packing. Please note that Pink Clarity does not reimburse customers for the shipping cost associated with returns and exchanges. Also, a return shipping fee of $25 will be charged for returns that are shipped outside of the USA. The shipping fees are deducted from the refund amount. We do not accept exchanges on sale or discounted items as they are ineligible for exchanges.

How do I return or exchange an item?

If you've met the above requirements, you may email info@pinkclarity.com to complete a return or exchange request. Please ensure the order number is included in the email.

Then ship the return or exchange to the mailing address: 1990 N California Blvd, Suite 20 Walnut Creek, CA 94596

Once we receive and overlook the return, we will process the return.

Once we receive and overlook the exchange, we will issue a store credit for the item.

How long will my return or exchange take to process?

We will process all exchanges as soon as they arrive at our headquarters. Please wait for an email confirming your store credit code details.

What do I do if my item arrives damaged?

Pink Clarity inspects all merchandise before packing and shipping. In the rare case of your jewelry arriving damaged, please email info@pinkclarity.com within 72 hours of order delivery, including the order number and photos of the damaged items. All damages and exchanges will be determined according to each case.